At SleepstokenMerch, we want you to be completely satisfied with your purchase. If you’re not happy with an item, this policy explains how to return it and request a refund.
You can return most items within 14 days of delivery. To qualify, products must be:
Unused and in original condition
In their original packaging
Accompanied by proof of purchase (order number or receipt)
Certain items cannot be returned for hygiene or safety reasons, including:
Personalized or custom-made merchandise
Gift cards
Sale or clearance items (if marked non-returnable)
Once we receive and inspect your returned item:
Refunds will be issued to your original payment method
Processing time may take 5–7 business days
Shipping costs are non-refundable unless the return is due to a mistake on our part
We currently do not offer direct exchanges. If you want a different size or item, please return the original product and place a new order.
To start a return:
Contact our support team at support@sleepstokenmerch.com with your order details
Pack the item securely in the original packaging
Ship the item to the address provided by our team
Once received and approved, we’ll process your refund promptly.
This policy is designed to be clear, fair, and easy to follow, helping customers feel confident about shopping.
